Cancellation Policy
This Cancellation and Refund Policy sets out the terms and conditions governing service cancellations, deposit handling, and refund requests for scene staging services provided by Stageandprop (“we”, “us”, or “our”) to clients across Europe.
Our operations comply with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore and statutory consumer rights frameworks established under European Consumer Directives regarding on-site service contracts.
- Corporate & Business Identity
Brand Name: Stageandprop
Website: www.stageandprop.com
Company Address: 12 Lor Bakar Batu, #06-07, Singapore 348745
Telephone Support: +65 9688 3448
Email Support: setup@stageandprop.com
- Service Booking Model & Consultation Deposits
Stageandprop provides tailored scene staging, spatial layout arrangements, and visual setups. Our pricing and service execution follow a transparent, structured process:
Inquiry & Consultation Deposit: All initial prices listed on www.stageandprop.com represent an advance consultation deposit required to initiate spatial assessment and project evaluation.
Requirements Assessment: Our team reviews site layout specifications, location parameters, and timing requirements.
Formal Quotation: A comprehensive written quotation detailing the full project cost, service parameters, and remaining balance is provided to the client.
Deposit Acceptance & Scheduling: Upon written approval of the quotation and settlement of agreed terms, an on-site service appointment is formally scheduled.
On-Site Execution: Our team carries out the staging setup directly at the designated European location.
All consultation deposits paid online are fully applied toward the total amount specified in the final written quotation.
- Client Right of Cancellation & Refund Terms
A. Cancellation Prior to Quotation Acceptance
If a client chooses to cancel an inquiry after submitting the consultation deposit but prior to accepting the formal written quotation, a full refund of the deposit will be issued to the original payment method, provided that preliminary spatial assessment or custom planning work has not yet commenced.
B. Cancellation Prior to On-Site Service Execution
Notice Provided 48 Hours or More in Advance: Clients may cancel a scheduled service appointment up to 48 hours prior to the agreed on-site execution date. The consultation deposit and any advance payments made will be refunded, less reasonable administrative costs incurred during preliminary assessment and schedule preparation.
Notice Provided Less Than 48 Hours in Advance: Cancellations requested less than 48 hours before the scheduled appointment date are subject to a deduction reflecting administrative, resource allocation, and scheduling expenses incurred prior to notice.
C. Exception for Completed On-Site Performance
In accordance with European Consumer Rights Directives and Singapore CPFTA guidelines, once on-site staging services have physically commenced or fully concluded at the designated venue with the client’s prior express consent, the statutory right of withdrawal ceases to apply to services already rendered.
- Refund Processing Standards
Processing Timeframe: Approved refund applications are processed within 5 to 10 business days following formal written confirmation from our customer service team.
Payment Method: Refunds are issued exclusively to the original payment instrument or account used during the initial transaction to maintain accounting accuracy.
Currency & Fees: All refunds are processed in the currency of the original transaction. We are not liable for minor variations resulting from foreign exchange rate fluctuations or client-side financial institution administration fees.
- Service Adjustments & Rescheduling
Clients wishing to adjust the date, time, or location of a scheduled staging service must submit a request in writing to setup@stageandprop.com at least 48 hours prior to the original appointment. Rescheduling requests are subject to site availability and operational confirmation.