Fulfillment Terms
This Service Workflow & Fulfillment Policy outlines the operational procedures, booking steps, and service delivery terms for scene staging services provided by Stageandprop (“we”, “us”, or “our”) to clients across Europe.
Our operations adhere strictly to the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore and statutory consumer rights frameworks established under European Consumer Directives regarding on-site service delivery contracts.
- Corporate Identity & Contact Details
Brand Name: Stageandprop
Website: www.stageandprop.com
Company Address: 12 Lor Bakar Batu, #06-07, Singapore 348745
Telephone Support: +65 9688 3448
Email Support: setup@stageandprop.com
- Standard Service Workflow
To ensure operational clarity and regulatory compliance across all European jurisdictions, Stageandprop executes all scene staging assignments through a structured five-step workflow:
Step 1: Initial Inquiry & Consultation Deposit
Clients initiate a service request by submitting venue specifications through our site and remitting an initial online payment. This amount serves as a consultation deposit to reserve an evaluation slot and cover initial layout review.
Step 2: Requirement Assessment & Consultation
Upon receipt of the consultation deposit, our team reviews the client’s venue parameters, spatial requirements, setup dates, and location details. Our representatives communicate directly with the client to confirm all project specifications.
Step 3: Formal Quotation Issuance
Following the assessment, Stageandprop issues a detailed written quotation specifying:
The itemized scope of work and spatial arrangement parameters.
The total project cost, crediting the paid consultation deposit toward the balance.
The remaining payment terms and scheduling availability.
Step 4: Deposit Acceptance & Appointment Scheduling
Upon written acceptance of the quotation by the client and completion of agreed balance arrangements, an official on-site service appointment is reserved and scheduled for the designated European site.
Step 5: On-Site Service Execution
Our dedicated team arrives at the specified location on the agreed date to execute the physical scene staging, visual layout, and spatial setup according to the agreed project scope.
- Service Scope & Fulfillment Parameters
Service Area: On-site staging execution is provided at designated personal, commercial, or event locations within European member states.
Fulfillment Lead Times: Assessment and quotation preparation are completed within 48 hours following deposit remittance. On-site service delivery dates are scheduled based on venue availability and client requirements as established in the formal quotation.
Non-Physical Shipping Notice: Stageandprop provides direct on-site physical setup services. No physical parcel delivery or postal shipment tracking applies to our service operations. Service completion is documented upon site execution.
- Client Responsibilities & Site Access
To enable timely service execution, clients agree to:
Provide accurate site dimensions, location details, and venue entry access at the agreed appointment time.
Ensure the service location is accessible, safe, and ready for spatial staging operations upon arrival of our team.
Provide written notice of any site access restrictions or scheduling changes at least 48 hours prior to the appointment date.
- Rescheduling & Cancellations
Rescheduling: Clients may request to reschedule an appointment up to 48 hours prior to the scheduled date without penalty, subject to site availability.
Cancellations: Cancellation requests submitted prior to on-site execution are handled in accordance with our formal Cancellation and Refund Policy. Services fully rendered on-site with the client’s prior express consent are non-refundable pursuant to applicable European Consumer Directives and Singapore CPFTA guidelines.